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Privacy Policy

Last Updated: 7/25/2024

Welcome to Freya Wellness LLC. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information (credit card details, billing address)

  • Health information (medical history, treatment records, etc.)

Non-Personal Information:

  • Browser type

  • IP address

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services

  • Process transactions and send related information, such as purchase confirmations and invoices

  • Send promotional communications, such as newsletters, marketing emails, and SMS messages, if you have opted in

  • Respond to your comments, questions, and provide customer service

  • Monitor and analyze trends, usage, and activities in connection with our services

  • Comply with legal obligations and protect our legal rights

  • Provide personalized physical therapy services and treatments

  • Coordinate care with other healthcare providers as necessary

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • With service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, and customer service

  • With your consent or at your direction

  • To comply with legal obligations, protect our rights, or prevent fraud or other illegal activities

  • With other healthcare providers for the purposes of coordinating care

  • In connection with business transfers such as mergers, acquisitions, or asset sales

4. A2P10DLC Registration Compliance

To comply with A2P10DLC registration requirements, we ensure:

  • Consent Management: We obtain explicit consent from users before sending SMS messages. Users can opt-in through our website or other designated methods.

  • Opt-Out Mechanism: We provide a clear and easy way for users to opt-out of receiving SMS messages. Users can reply with "STOP" to unsubscribe from future messages.

  • Message Content: We ensure that all SMS messages sent are relevant and provide value to the recipients. Messages include our company name and contact information.

  • Data Security: We protect your phone number and other personal information with robust security measures to prevent unauthorized access and breaches.

5. Data Security

We implement a variety of security measures to protect your personal information. These measures include encryption, access controls, and regular security assessments. In compliance with Florida state regulations, we ensure the protection of health information in accordance with HIPAA (Health Insurance Portability and Accountability Act).

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Accessing the personal information we hold about you

  • Correcting or updating your personal information

  • Deleting your personal information

  • Opting out of receiving marketing communications

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Freya Wellness LLC
7029 sw 53 Ln
Miami, Fl 33155
hello@freyawellnessco.com
305.918.2631

By using our website and services, you agree to the terms of this Privacy Policy.

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